Management Portal
Is there a reporting issue in the portal? If you suspect this, do not open a case – email your SfMC contacts for Intune & consult with them.
These steps are also useful for troubleshooting most things in the portal - HAR files are a great source of information as to what the service is providing your browser.
If we do need to open a case for anything in the portal, please include the below (4) details:
- Confirmation that this happens on various browsers (which ones), different IT admins/admin accounts and different networks.
- The URL/area of the portal that you are seeing the problem
- Screenshots of the problem
- A HAR file taken when you navigate to that area in the portal
We do not need all of the other technical detail above in most cases, only these (4) things.
To learn how to capture a HAR trace, watch the quick video below.