Apple Devices (iOS / iPadOS / macOS)
Apple devices do not require much to begin a sufficient case. In addition to the details found here, please ensure that we have Company Portal logs and any other relevant components related to ABM/ADE/VPP.
If the case is around anything in Apple Business Manager (ABM), please ensure you are aware of the two components.
- Enrollment
- Automated Device Enrollment (“ADE”), former DEP (“Device Enrollment Program”)
- Application Deployment
- Volume Purchase Program (“VPP”)
Regardless of if ABM is used or not, the common things needed for iOS are…
- Enrollment Method (BYOD vs ADE)
- If ADE - what type of enrollment is being done? See here for more info
- Screenshots always help if possible, or a recording of an enrollment attempt if it fails.
- Get started with common troubleshooting guidance
- Company Portal Logs
- Turn on verbose logging and send reproduce the steps
- Submit the Incident ID in the case
- Console Logs
- Easiest to gather witha macOS device
- These are not commonly needed, but can be useful for more elaborate troubleshooting.
- How to gather Console logs
macOS assistance will come soon.